Terms of Service

This Terms of Service document outlines the conditions under which Rebecca & Ruby provides access to its website and services.

Shipping Information: Please note that delivery time within Australia is typically 6 to 12 business days from order placement.

This website is owned and operated by Rebecca & Ruby (operated by KSEE Holdings LLC, Company Registration Number: 10567232). Throughout this site, the terms "we," "us," and "our" refer to Rebecca & Ruby. By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions, including all referenced policies and guidelines.

These Terms and Conditions apply to all users of this website. Please read these terms carefully. If you do not agree with any part, you should not use our website or services.

Any new features or services added to our store will automatically be subject to these Terms and Conditions. We reserve the right to modify these terms at any time. Continued use of the website following any modifications constitutes acceptance of the revised terms.

Our e-commerce platform is powered by Shopify Inc.

SECTION 1: ONLINE STORE TERMS

By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or that you are the age of majority in your jurisdiction. You agree not to use our products or services for any unlawful purpose and to comply with all applicable laws, including Australian consumer protection law and intellectual property legislation.

SECTION 2: GENERAL CONDITIONS

We reserve the right to refuse service or cancel orders at any time. Your content (excluding payment data) may be transferred over networks. Payment information is always transmitted securely using SSL encryption. You may not reproduce, duplicate, or resell any part of our Services without express written permission.

SECTION 3: ACCURACY OF INFORMATION

We are not responsible if information on this website is not accurate, complete, or current. The material is provided for general information only. You should not rely solely on it when making purchasing decisions. We reserve the right to modify product information at any time without notice.

SECTION 4: PRODUCTS AND SERVICES

Certain products may be available exclusively online. These products may have limited quantities and are subject to our return policy. We have made every effort to display product colours and images accurately, however we cannot guarantee your screen will display colours accurately. We reserve the right to limit the quantities of any products or services we offer.

SECTION 5: PRICING

All prices are displayed in AUD ($) and are inclusive of GST where applicable. We reserve the right to modify prices at any time. We shall not be liable to you or any third party for any price modification or discontinuation of products. We accept no responsibility for pricing errors and reserve the right to cancel orders placed at an incorrect price.

SECTION 6: PAYMENT

We accept all major credit and debit cards and other payment methods as displayed at checkout. By providing payment information, you confirm you are authorised to use the payment method and authorise us to charge the applicable amounts.

SECTION 7: SHIPPING AND DELIVERY

We ship within Australia. Estimated delivery times are 6 to 12 business days. We are not responsible for delays caused by customs, carrier disruptions, or circumstances beyond our control. Risk of loss and title for products passes to you upon delivery.

SECTION 8: RETURNS AND REFUNDS

Our return policy is outlined in full in our Refund Policy. Your rights under the Australian Consumer Law are not affected by our returns policy.

SECTION 9: INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, and software, is the property of Rebecca & Ruby or its content suppliers and is protected by Australian and international copyright laws.

SECTION 10: LIMITATION OF LIABILITY

To the fullest extent permitted by Australian law, Rebecca & Ruby shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products. Our total liability shall not exceed the amount paid by you for the relevant product.

SECTION 11: GOVERNING LAW

These Terms of Service are governed by the laws of the State of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

CONTACT INFORMATION

Rebecca & Ruby
Operated by KSEE Holdings LLC

Customer Service Hours:
Monday to Friday, 9:00 AM to 5:00 PM AEST

Get in Touch:
Email: support@rebecca-ruby.com
Phone: +61 (48) 5034 359
Contact Form: Click here

We respond to all inquiries within 24 hours on business days.

Business Address:
8 The Green Ste A, Dover, Delaware 19901, United States

Warehouse & Fulfilment:
70 Raglan St, Preston VIC 3072, Australia

Business Registration:
Company Registration Number: 10567232